Q: Explain what you do in a way that anyone can understand?
Q2 delivers Online, Mobile, Tablet and Voice banking for community banks and credit unions. We partner with our customers to tailor the experiences in these applications to match the brand promise of their financial institutions and serve their customers and members. By hosting these apps in our private cloud, we also help our customers scale as they grow and deliver a secure experience with lower overall costs. The purpose that drives this mission is to build stronger communities by strengthening community financial institutions.
Q: What is the “secret sauce” that will make you shine above the competitors?
We innovate continuously. This doesn’t mean that we create new products every day, it means that we focus on creating small improvements in our products, services and capabilities every day. Over time, everything we do is subject to scrutiny and change, if change means that we can serve the mission more effectively. This culture, in turn attracts passionate innovative employees, making Q2 a very rewarding place to work.
Q: You recently joined the rare company of Austin-based public companies. What about that will propel you to further success?
As our visibility in the Austin market increases and the inflow of capital from the IPO establishes our long-term business stability, recruiting the best talent gets (a little) easier. I think that the unemployment rate for Austin (sub 4% the last time I looked) is a sign of both the entrepreneurial culture here and the strong talent base. Austin is a great place to start and grow a company, and as a company that has done just that over the last 10 years, we’re finding that the message really resonates with potential employees.
Q: Our first breakthrough came when:
We launched out our first customer with over 10,000 users on a single platform with consumer, small business and commercial functionality. That go-live proved that our platform model (vs. a point solution model) addressed the challenges of out target customer base in a more effective way. That go-live also stretched our team due to the size and complexity and proved to us, internally, that the real obstacle to scaling up the product and our offering was our own ambition.
Q: The best advice we’ve received so far has been:
Take care of your customers and you won’t have any problems finding more.